Whilst on Tour

• What are optional excursions and when do I purchase them?
  1. Optional excursions are side excursions that are offered to clients to enhance their experience. Examples of these are the Moulin Rouge in Paris, a Gondola ride in Venice, a concert in Vienna or a fabulous ascent of the Klein Matterhorn in Zermatt. They can be purchased at the beginning of the tour through your tour director. While we include a great deal of excursions in all tours, we cannot and would not want to include everything. We understand that free time and personal choice are important and we leave it up to you to decide the perfect balance of included activities and time on your own. Payment can be made by cash (in local currency or Sterling), travellers cheques or credit cards.
• Can I use my electrical appliances?
  1. Electrical currents vary in Britain, on the continent of Europe and also in different countries throughout the world. Some newer appliances have dual voltage, but if not, we suggest you carry a converter for your electric shaver, travelling iron and other small appliances to prevent damage. Additionally, plugs/outlets differ everywhere, so you’ll need a universal electrical travel adaptor before you go in order to use your appliance.
• Must I know the native languages of the countries I am visiting?
  1. Whilst it is a nice gesture to greet local people in their native language, it is not essential as your Tour Director will normally be able to assist you.
• Can I have laundry done?
  1. Most hotels do offer laundry service, and in some cities Laundromats are also available. However, it is a good idea to try and pack enough clothing without having to do laundry as it can sometimes be costly and/or inconvenient.
• How can I keep in touch with family and friends?
  1. Almost all hotels will add a service charge to the cost of any phone calls you make from your room. This charge can be high, especially for international calls. It is always cheaper to use public telephones (pay phones) or an international calling service such as 'Canada Direct' or E-kit calling cards. Calling cards are great for a set amount of phone time - no change required and no big bills. More details.
• How will I keep up on current events?
  1. There are cyber cafes throughout most destinations. Many hotels are also equipped with Internet access and all have television so you can keep current on worldwide events.
• Is there seat rotation?
  1. Yes, your Tour Director will implement a seat rotation system, whereby clients rotate seats on the coach daily. This allows for all passengers to experience the different views from various seats and maximize interaction.
• What if I become ill on tour and am unable to continue?
  1. Your Tour Director will assist with hospitalization or a doctor’s visit. Trafalgar has a dedicated Customer Care Department, which will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you rejoin the tour or return home. This service is included in the cost of your tour but is not intended as a replacement for travel insurance.
• What if I arrive late and miss a feature on the tour?
  1. We regret that no refunds can be made for absences from a tour, including but not limited to, missed meals or sightseeing.
• Can I drink the water in the countries I will visit on my tour?
  1. In Britain, Western Europe and Scandinavia, the answer is ‘yes’. For other countries visited you will be guided by your Tour Director.
• Is smoking allowed on the coach?
  1. There is a no smoking policy while on board the coach. However, we make plenty of comfort stops, allowing you ample opportunity to smoke if you wish, stretch your legs, take a scenic snapshot or just time to enjoy a cup of coffee.